FAQ

I'm getting no results for my search query.
Please be sure that at least 1 download source is activated. You can manage the download sources with the „manage sources” button under the search bar. If you still get no results - please try to delete your browser cache and refresh the page and start your search again.

I'm not able to enable/disable a download source?
Please delete your browser cache and refresh the page. If it still doesn't work write us an mail using our contact form.

I just get an error message and no file when I click download.
Please send us the error code you see on the error page via our contact form. We'll check it and then we will try to fix the error.

I'm getting no results on download source yandex.
Sometimes you need to repeat your search 4-5 times to get results from yandex. If you still get no results - please try another download source.

I'm not able to save the file on my apple device.
It's not possible to save files on iphones or ipads. Anyway, you're able to save the file to your dropbox and to stream if from there. To save the file to your dropbox click the button „Save to cloud” and choose „Dropbox” and follow the instructions.